Policy

At Fly High Balloons Creations, we are committed to providing creative and high-quality balloon décor services to our clients. To ensure that we meet these standards, we have established the following policies

Valuing Quality Excellence

Some décor items may be affected by temperature and humidity and an uncontrolled climate, such as rain or extreme heat, and unforeseen acts of nature.

Although we will do our very best to make sure the decor will hold up for your event by using the best quality balloons, we want you to be aware that factors outside of our control may affect the quality of our products. This can cause minor imperfections or changes in appearance.

Cancellation and Design Change Fees:

We understand that life can be unpredictable, and we're here to help our Clients in any way possible. While we'll try our best to accommodate any changes, please keep in mind that any request to alter a scheduled date must be made in writing a minimum of 14 days before the original event. We'll need time to review availability and ensure that we can make the requested changes. If we can't find another date that works, unfortunately, the nonrefundable deposit will be forfeited, and the event must be canceled.

If the unforeseen happens, and you need to cancel, please know that the non-refundable deposit or 50% of the cost, if paid in full, will be forfeited. We want to make sure that everything looks just as you envisioned, so if you change your mind about the design, a minimum fee of 10% of the new total cost, depending on the extent of the changes, will apply if it's made within 24 hours of the event's scheduled start time. At the end of the day, we want you to be happy with your event, and we'll do everything in our power to make that happen!